The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Collate information required for processing client documentation.
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Client contact details are confirmed. Completed |
Evidence:
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Details of products and services supplied to client are confirmed and prices quoted are verified. Completed |
Evidence:
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Time spent in providing service to client is recorded. Completed |
Evidence:
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Guarantees or warranty arrangements for products and services are confirmed. Completed |
Evidence:
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Payment status is checked. Completed |
Evidence:
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Discrepancies in costs quoted to client and actual cost of products and services are checked and required follow-up is undertaken to collect shortfall. Completed |
Evidence:
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Process documentation.
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Documentation containing complete details of product or service provided is prepared. Completed |
Evidence:
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Cost of providing product or service is calculated and price is recorded in client documentation, if required. Completed |
Evidence:
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Documentation is checked for accuracy and amended as necessary prior to providing to client. Completed |
Evidence:
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Documentation is provided and explained to client, including advice on follow-up service if required. Completed |
Evidence:
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Privacy and confidentiality of client information and documentation are observed. Completed |
Evidence:
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Finalise documentation process.
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Client queries or complaints are dealt with. Completed |
Evidence:
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Payments are collected from client and receipt is issued, as required. Completed |
Evidence:
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